Privacy Policy

Last Updated: 10, 2025
Welcome to Pet Medic We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us.

1. Information We Collect

We collect information to provide you with a smooth and secure shopping experience:

Personal Information

  • Name, phone number, shipping address, and email address

  • Payment details (processed securely through trusted payment gateways)

Account Information

  • Login details, order history, saved items

Technical Information

  • Browser type, IP address, device details, and cookies to improve website performance

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Send order updates and customer support responses

  • Personalize your shopping experience

  • Improve website functionality and marketing

  • Comply with legal and security requirements

We do not sell or share your personal information with third parties for their marketing purposes.

3. Payments & Security

We use secure payment service providers that follow international security standards.
Your card details are encrypted and never stored on our servers.

4. Shipping Providers & Third Parties

We may share only necessary information with:

  • Delivery and courier partners to ship your orders

  • Customer support tools

  • Authorized service providers for site analytics

All third-party partners are required to protect your data.

5. Cookies & Tracking Technology

Cookies help us:

  • Remember your preferences and shopping cart

  • Provide recommended products

  • Analyze website performance and improve your experience

You can manage or disable cookies from your browser settings.

6. Children’s Privacy

Our website is not directed toward children under 13 years old. We do not knowingly collect their personal data.

7. Marketing Communications

You may receive special offers or product updates if you subscribe.
You can unsubscribe anytime through the link in our emails or by contacting us.

8. Your Rights

You have the right to:

  • Access or update your personal data

  • Request data deletion

  • Withdraw marketing consent anytime

Contact us using the information below to exercise any of these rights.

9. Data Protection

We follow strict security measures to protect your data.
However, no online transmission is 100% secure — we do our best to keep your information safe.

10. Contact Us

If you have any questions about this Privacy Policy or want to request data changes, contact us at:

📧 Email: [email protected]

Policy Updates

We may update this Privacy Policy occasionally. The latest version will always be available on this page.